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Posts: 80,288
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Registered: ‎04-01-2009

Re: Coronavirus (Covid 19) Community Help and Support

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Posts: 9,691
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Registered: ‎13-02-2019

Re: Coronavirus (Covid 19) Community Help and Support

A brilliant guide - a true Community effort from each and every one of you.

I am sure that O2 customers will appreciate this help, advice and support Bow

animated-elephant-image-0278



Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"...
Robert Kennedy.

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Community Manager
Posts: 7,017
Registered: ‎18-02-2016

Re: Coronavirus (Covid 19) Community Help and Support

Fantastic guide @MI5 and @gmarkj ! I'll combine both posts into one and then pin it to the top of the board. 

 

@Bambino we can't bold it unfortunately but I can make sure it's right at the top of the floated topics. I'm also going to link to this from the main Convid-19 info post. slight smile

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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Level 1: Joiner
Posts: 5
Registered: ‎30-03-2020

Re: Coronavirus (Covid 19) Community Help and Support

Good guide.

A further question - what are the current hours of operation for customer services?

Trying to work out whether I should just keep calling this evening until I'm in a queue or whether it has already closed which is why I can't get in a calling queue.

I need to unbar my new SIM
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Posts: 88,051
Topics: 738
Registered: ‎14-01-2013

Re: Coronavirus (Covid 19) Community Help and Support

Opening times @Ben_30 

Monday - Friday8am - 9pm
Saturday8am - 8pm
Sunday8am - 6pm

*The Game Is On*

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Posts: 102,080
Topics: 550
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Registered: ‎04-04-2012

Re: Coronavirus (Covid 19) Community Help and Support

@Ben_30 

Times vary between Personal contracts, PAYG and business and may also change day to day depending on staffing levels.

You can check here for the latest opening times http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 88,051
Topics: 738
Registered: ‎14-01-2013

Re: Coronavirus (Covid 19) Community Help and Support

Can I just add something about private messages to members.

Over the past 4 days I have have received 4 private  messages from customers asking me for advice.

THIS SHOULD NOT BE HAPPENING.

Please post your questions openly on the forum. Help is always available.

*The Game Is On*

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Level 4: Observant
Posts: 75
Registered: ‎02-03-2015

Re: Coronavirus (Covid 19) Community Help and Support

@MI5 you are a wizard! 👍
Well done, and thank you 🙂
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Posts: 88,051
Topics: 738
Registered: ‎14-01-2013

Re: Coronavirus (Covid 19) Community Help and Support

Include @gmarkj in those thanks @Hopeful2BHappy 

It was a combined effort yahoo

*The Game Is On*

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Level 1: Joiner
Posts: 3
Registered: ‎04-04-2020

Re: Coronavirus (Covid 19) Community Help and Support

Many thanks for your most comprehensive reply.
I will soldier on.
Kind regards,
MAH1