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Contacting o2 when i have no access to a phone....

Lost
Level 1: Joiner
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on ‎30-03-2020 13:57 - last edited on ‎06-04-2020 10:56 by

on ‎30-03-2020 13:57 - last edited on ‎06-04-2020 10:56 by

I have lost phone.  Unable to contact to report lost.

I have replacement phone and sim, same number.... all set up....BUT....I cannot 'sim swap' as cannot send text from new phone and do not have access to old phone to send text from there.

 

HELP please. 

 

 

[Edit: topic title clarified]

 

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MI5
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‎30-03-2020 13:58 - edited ‎30-03-2020 13:59

‎30-03-2020 13:58 - edited ‎30-03-2020 13:59

@Lost wrote:

I have lost phone.  Unable to contact to report lost.

I have replacement phone and sim, same number.... all set up....BUT....I cannot 'sim swap' as cannot send text from new phone and do not have access to old phone to send text from there.

 

HELP please. 

@Lost 

How to report here Guide: Lost or Stolen O2 Device? - How to Report it 

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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