Contacting O2

[scotleag]

Hi, hoping someone can help me. I need to cancel my O2 order. I've tried four different ways without success. Local shop was no good. I tried online assistance but the screen just keeps saying 'looking to see if an assistant is available' and never alters. I'v tried two numbers from the O2 website 0845 6576798 & 0344 809 0222, both of which are unavailable. Can anyone help please?

Thanks

[MI5]

All ways to contact here mate http://www.o2.co.uk/contactus

[jonsie]

[scotleag]

Thanks. The 'unrecognised' numbers are the ones I got following that link I'm afraid

[scotleag]

Thanks. I've now tried these but after going through the automated process the line goes dead. I'm really at a loss as to what to do.

[jonsie]

One of those numbers gets you directly through to an adviser but I forget which one. 

The other way to go is to use the chat link on the complaints page. Scroll to the bottom....

https://www.o2.co.uk/how-to-complain

[Anonymous]

0344 8090202

Then 2

Then 2

Then 4

That should get you through to a human, after ringing through and putting you in the contact centre queue.

[jonsie]

Unless the call cuts off. ....

[Anonymous]

True but it's 'other pay monthly query' so hopefully more robust.

[MI5]

Must be a fault on the system as the numbers in the contact link usually work fine for everyone.