Solved: Contact support

DoodleXP · ‎13-05-2020

does anyone now how to contact support? My sim card has stopped working, but at this current time chat is disables and when you phone 202 if you are not cancelling your contract the message service closes.

DoodleXP · ‎21-05-2020

Eventually did, ended up going through to the upgrade/leave option as all others just ended the call.

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MI5 · ‎13-05-2020

@DoodleXP

All contact numbers here.

Use Skype if no phone connection Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Marjo · ‎20-05-2020

Hey @DoodleXP , how are you doing this week?

I just wanted to check if you got your SIM sorted with customer service earlier? I think, since you SIM didn't work, it means you were unable to use your phone - which means it would be classed as an urgent query so I hope you managed to get through in the end to customer service. Let us know if you still need any help though?

DoodleXP · ‎21-05-2020

Eventually did, ended up going through to the upgrade/leave option as all others just ended the call.

Marjo · ‎21-05-2020

Great to hear you got through in the end @DoodleXP and got everything sorted. Thanks for coming back to let us know!

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