Contact phone number for PAC code?

[Anonymous]

Hi all,

does anyone know a direct number to ask for my PAC code?

I've phoned 202 and gone through the sequence only to be left on hold for a long time. Anyone know of a way I can contact someone directly?

thanks.

[perksie · Accepted solution]

202 is the main number.

[Anonymous]

Really? Any idea why it takes so long to be connected? I understand call centres get busy but surly there's a maximum/optimum waiting time?

[perksie]

I guess with half the country being either flooded or buried under snow could have something to do with it, causing problems with reception and breakdowns.

[Anonymous]

Hmm I would have thought that a communications company would have had that covered and have workarounds in place for such events.

Plus in not sure how floods and snow effect a mobile networks customer base. Are you suggesting the snow and floods somehow effect the satellites?

[Anonymous]

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@Anonymous wrote:
Hmm I would have thought that a communications company would have had that covered and have workarounds in place for such events.

Plus in not sure how floods and snow effect a mobile networks customer base. Are you suggesting the snow and floods somehow effect the satellites?

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perksie means the masts maybe or telephone lines have been affected

[Anonymous]

That doesn't explain the amount of time a customer is left on hold. Lets be honest half the country isn't flooded and the majority of the snow has gone. And with the number of people who may be effected spread across the various networks the impact on your own network would surely be manageable.

[Anonymous]

we are all customers here like you. the volume of calls may be slightly increased but stay on the line & be patient or if your really desperate give live chat a go

[Anonymous]

After what I've been reading on Twitter about live chat? No thanks. Think I'll stick to listening to loud crackly music for 40+ minutes.

[Anonymous]

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@Anonymous wrote:
After what I've been reading on Twitter about live chat? No thanks. Think I'll stick to listening to loud crackly music for 40+ minutes.

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dont whinge about being on hold if you dont like the alternative then