Contact for on line chat

[Anonymous]

I have been trying to get an on line chat about my recent bill, I have been waiting for an agent yesterday for 45 mins and logged out and for 4 hours today. Is anybody else experiencing difficulty in getting an on line chat?

[PhoneChanger]

There have been a few reported issues today regarding long waits and disconnections. Where you can for billing we always recommend you try and call customer services.

[Anonymous]

I tried to contact O2 this evening and I was being taken through the security question by the atomative online system that asks you what the answer is but does not ask you the question!!  bit daft.

I also waited for ten minute on the phone that was likely costing me money on my home phone bill, then when O2 did answer I was cut off, which happened from the O2 end?  I did not want to go through all that convoluted automative process again and they did not call me back!  Great service, not impressed.

Online is also not available.  Wonderful!

Anybody else suffering from O2 ability to give a service?

[Glory1]

@June82 I know it can be a pain but if you have an account/billing query we always recommend you speak to Customer Services http://www.o2.co.uk/contactus. The best time to contact them is 08:00-08:30 when they're not so busy.

Online chat can give misleading information.

[MI5]

You can always try clearing your browser cookies and cache or try a different browser too.

[jonsie]

Also try live chat if you need to by using the link on this page

https://www.o2.co.uk/how-to-complain

It's usually a UK adviser though to be honest, for any billing queries, personally I prefer to speak to someone  by calling early morning. You can usually get through by pressing zero as soon as the IVR starts giving you the options.

Good luck ☺️