Contact O2

[OC]

Has anyone else been able to contact O2 by phone? I really need to increase my tariff immediately due to hot spotting now I'm working from home and can only do this by calling. Impossible to get in touch, even when I say its urgent.

[Cleoriff]

Hi @OC 

Some people are getting through after a long wait . Keep trying.. or add a bolt on via My O2

[MI5]

@OC 

You can change or upgrade your tariff in your MyO2 http://www.o2.co.uk/myo2

[YDarren]

I don’t like my upgrade so want to exchange it but can’t speak to know1 it’s driving me mad.........please help ???

[MI5]

@YDarren 

We can help with that here, sorry.

[Cleoriff]

@YDarren 

Follow the advice here https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

but getting through to O2 will be a long/impossible process at the moment.

[OC]

I would do, but it only increases it after your next bill date which is 3 weeks away, I don't have enough data to do until then! To increase immediately I need to talk to customer service 😞

[Cleoriff]

@OC 

You can change tariff or add data bolt on via My O2 http://www.o2.co.uk/myo2 

[MI5]

@OC 

A tariff upgrade would change in 24 hours normally, but may be a little longer under the current circumstances.

[OC]

It doesn't change until after next bill which is 3 weeks away hence why I need to call them. Looks like I'll just have to spend a fortune on bolt ons until my increase kicks in! Thanks anyway everyone.