Constant age verification

[Anonymous]

Hi,, I'm wondering if someone could help me as for the last three months the day after my bill is due my age verification gets messed up and I have to ring O2 just to have them lift it. It has happened again tonight when I have tried to access my betting account. I know people moan about having to do it but why is it happening every month. It is really starting to do my head in as every time I ring up they say it wont happen again and it does!

Thanks

[jonsie · Accepted solution]

It shouldn't happen and luckily it has never happened to me after the one instance of having to age verify over 12 months ago. To be honest I don't know what else can be done if this is still happening after repeated phone call to customer service.

Personally, I would be making a complaint here:

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

[Anonymous]

Oh I plan to complain now as its just randomly happened again and its not like last time. This is really starting to get on my nerves!

Thanks for your reply

[Anonymous]

me too

this is happening with my Broadband dongle all the time

it's absolutely maddening!!

[Anonymous]

It often happens to me as well. If I use live chat they usually fix it fairly quickly, if I am insistant that I do not want to make another visit to an O2 shop.

Searching the forum I see that many people have been complaining about this for a long time.

Why can't they find out why this is happenning and fix it?

Does someone in O2 disaprove of people accessing the "adult" web sites?

[Anonymous]

It really is not good enough you have to be 18 to take out a contract what you do with the phone after that is up to you O2 should stop poking their noses into people's business

[perksie]

All of the major UK networks now use this system:

http://www.aimelink.org/docs/UK_MNO_Age_Verification_Procedures.pdf

[Anonymous]

I know just wrong in my book you take out a contract at 18 or over so if you want access blocked you should have to opt in not out