Solved: Confusing information given out in 02 shops.

Lochiel · ‎06-04-2022

I have an 02 contract paid monthly which includes free calls and free texts. I'm going to Greece on holiday and asked the 02 shop in Briggate, Leeds about roaming charges for calls and texts, I was told I need to pay extra yet the 02 website says I won't. What's the correct answer ?

Bambino · ‎06-04-2022

@Lochiel The shop is giving you misinformation: O2 Contract with O2 Travel Inclusive (75 Free Coun... - O2 Community

I DO NOT WORK FOR O2

View solution in original post

Bambino · ‎06-04-2022

@Lochiel The shop is giving you misinformation: O2 Contract with O2 Travel Inclusive (75 Free Coun... - O2 Community

I DO NOT WORK FOR O2

madasaf1sh · ‎06-04-2022

@Lochiel

The Briggate shop are I am afraid to say is known for talking garbage, and have been for a long time.

Have a look at the Roaming Mega Guide Guide: Roaming MegaGuide

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎06-04-2022

@Lochiel

Just make sure you connect to a Greek network as your phone will sometimes latch on to a Turkish network depending on your location and this will incur extra charges Guide: Roaming in Turkey and Cyprus

There is a full updated roaming guide here Guide: Roaming MegaGuide

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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