Solved: Confused

DianeW · ‎23-11-2018

I was recently in Cape Verde and sent a message to Tui. I have been billed for that 1 message 3 times, just wondering why, anyone any idea please?

MI5 · ‎23-11-2018

One message is 160 characters.
Multiple messages will be sent for going over that amount.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-11-2018

One message is 160 characters.
Multiple messages will be sent for going over that amount.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

DianeW · ‎23-11-2018

Ok thanks, been waiting for a customer service agent to “chat” with, just hoped someone might be able to explain from personal experience, I don’t normally take/use my phone abroad so don’t understand roaming charges

MI5 · ‎23-11-2018

It’s not just roaming that it applies to, but at home you wouldn’t notice out of an unlimited text allowance.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

DianeW · ‎23-11-2018

Message is 240 characters long plus spaces

MI5 · ‎23-11-2018

Spaces count too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

dgilbert2 · ‎24-11-2018

@DianeW at least there is an explanation to this for you now

Its also good the cost was not too bad compared to some roaming shocks I've had in the past with calls & data

O2

Confused

upfront payment reservation

Money

Boostbox

amazon account still controlled by o2

Huawei