Confused

[DianeW]

I was recently in Cape Verde and sent a message to Tui. I have been billed for that 1 message 3 times, just wondering why, anyone any idea please?

[MI5 · Accepted solution]

One message is 160 characters.
Multiple messages will be sent for going over that amount.

[DianeW]

Ok thanks, been waiting for a customer service agent to “chat” with, just hoped someone might be able to explain from personal experience, I don’t normally take/use my phone abroad so don’t understand roaming charges

[MI5]

It’s not just roaming that it applies to, but at home you wouldn’t notice out of an unlimited text allowance.

[DianeW]

Message is 240 characters long plus spaces 

[MI5]

Spaces count too.

[dgilbert2]

@DianeW at least there is an explanation to this for you now 

Its also good the cost was not too bad compared to some roaming shocks I've had in the past with calls & data