Complaint

[Anonymous]

Anyone else found it almost impossible to make a complaint? I'm told managers will call me back - they don't. I've been put on hold and the call has been ended, twice. I've spent hours on the phone altogether with no positive response. O2 keep taking £170 out or my account for an item that I didn't order, didn't want and returned. The first time I had to apply for an Indemnity Claim through my bank. The seond time, there wasn't enough money in my acocunt, so I've got bank charges. It's a legitimate complaint and I want compensation. How can I get them to even address the issue? Any ideas?

[Anonymous]

@Anonymous

Use the complaint link here & resolver. O2 never call back

http://www.o2.co.uk/how-to-complain

[MI5]

+1 for resolver....
https://www.resolver.co.uk/

[Martin-O2]

@Anonymous We might be able to get things moving from our end so I'll send you a private message get get a few details about your situation so we can pass them on 

[peet]

phone up OFCOM, they will give you ALL necessary details

[MI5]

OFCOM won't be at all interested until you have reached deadlock with the official O2 complaints procedure.

[Anonymous]

@peet OFCOM won’t be interested until you have exhausted all options with O2 & no resolution after 8 weeks or more