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Compensation

Alexd1
Level 1: Joiner
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I have 4 devices/contracts with u&every single one was down yesterday all day,i couldnt use none of them &i want compensating for this
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gmarkj
Level 66: Unequalled
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See main discussion here:
https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 66: Unequalled
  • 11995 Posts
  • 94 Topics
  • 1120 Solutions
Registered:
See main discussion here:
https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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EmilieT
Former Staff
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Hi @Alexd1, adn thanks for posting about yesterday's issues with the network. We are finalising how we make it up to our customers and will be contacting them later today about this. 

 

As @gmarkj mentioned, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread to find out our latest updates and share your feedback. 

 

Thanks, 

 

The community team. 

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