Community reward discount

[MattS9]

Hi all

I got an email about qualifying for a discount because of my input in the community, this was back at the start of August and I think it is 2.50 off my bill.

Just wondering if anyone knows when it will be taken off my bill? Doesn't seem to be off tbis months on.

Anyone dealt with this or got this before?

Many thanks
Matt

[Bambino]

@MattS9 Did you send a Private Message to @EmilieT with your phone number? You have to do that to get the reward.

[MattS9]

Hi

Yes I did and she replied saying it would be added but still no sign as of yet.

[Bambino]

Many of O2's systems have had problems recently. Emilie is tagged in this thread, so maybe she'll reply. If not, you'll have to send her another PM.

[MI5]

Mine was missing for August too so I chased it up with @EmilieT and it was added the following day.

[Jenny105]

Hi  Congratulations . Keep up your work.  There was a reward in July. The Community rewards were late being allocated & consequently late being added.

They should come in for the bill after its allocation. However if your bill is close to the time 

I have some PM contacts. Martin usually is my contact for Rewards. There will be an allocation for August shortly and the receiver should get it added to their next bill after that.Hope that helps

Im just a punter not staff

[Anonymous]

Martin won’t be available for a few weeks so he won’t pick any pm up

[Cleoriff]

Yes you actually have to PM the member of Admin who announces the rewards. Last month it was @EmilieT

[EmilieT]

Hi @MattS9, I just sent you a Private Message with more info about your July reward, which I hope will clear up any questions you have around it! 

Thanks @Bambino, @MI5, @Jenny105, @Anonymous, and @Cleoriff for the info and pointers