Claim

[Mugsmugsmugs]

I won the egg game n trying to claim my free ear buds 

[Cleoriff · Accepted solution]

@Mugsmugsmugs 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[Cleoriff]

Just to add, I've checked My O2 via PC and the app. I can see it only on the app. I played the game, found the egg and won some buds if I bought the latest Google Pixel. So for all those who win something and the claim fails, you should take screenshots as proof of winning before contacting O2.

[pgn]

And if you shop for a Pixel 7 Pro on the O2 web store, the offer pops up if you select certain tariffs:

[Cleoriff]

@pgn. Similar to my offer but worded differently due to the Eggsextra promotion.

That's why I encourage anyone, who has a claim failure to contact O2 as I posted above.

Hopefully O2's customer services are up to date with this promotion. 😂

[pgn]

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@Cleoriff wrote:

Hopefully O2's customer services are up to date with this promotion. 😂

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