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Claim free Huawei tablet
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on 27-01-2019 22:06
I fill in all sections on the form but will not submit just turn red for a second then nothing happens.
Solved! Go to Solution.
Re: Claim free Huawei tablet
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on 27-01-2019 22:11
Re: Claim free Huawei tablet
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on 27-01-2019 22:13
I presume you have followed the information here? https://www.huaweiredemption.o2.co.uk/
You may want to try another browser as this has worked for some.
If all else fails then one of our community managers will help tomorrow @Martin-O2, @Marjo @EmilieT?
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on 27-01-2019 22:16
Re: Claim free Huawei tablet
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on 27-01-2019 22:23
Re: Claim free Huawei tablet
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on 27-01-2019 22:27
Internet Explorer (I.E.) seems to have the the best results ...if it is a browser issue.
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on 27-01-2019 22:39
Re: Claim free Huawei tablet
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on 27-01-2019 23:15
Then wait till tomorrow and one of the 3 managers I have tagged above will be along to help you.
Last we heard there was a problem with the website for claimants. Hopefully it will soon be fixed.
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on 28-01-2019 00:56

Re: Claim free Huawei tablet
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on 28-01-2019 09:20
Good morning @Danwi, and welcome to the forum All previously known problems with the redemption website have been resolved, so if you are encountering any issues, please use the ‘Support’ form at the bottom of the microsite page - https://www.huaweiredemption.
Once the form is submitted properly, you should receive an automated confirmation email and upon the claim being submitted you should also see an on-screen confirmation to let you know it had gone through. Afterward, you will receive an SMS once the tablet has been dispatched.
Hope this helps, and thanks @liggerz87 and @Cleoriff for the mentions!
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