Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Other Products and Services

Reply
Level 1: Joiner
Posts: 5
Registered: ‎23-01-2019
Accepted Solution

Claim free Huawei tablet

Hi, been trying to claim the free tablet for the last couple of days but with no joy. Can anyone help?

I fill in all sections on the form but will not submit just turn red for a second then nothing happens.
Level 15: Gaining a Reputation
Posts: 724
Registered: ‎22-04-2017

Re: Claim free Huawei tablet

@EmilieT she can help you but wouldn't be till tomorrow
Highlighted
Posts: 71,668
Topics: 677
Registered: ‎14-01-2013

Re: Claim free Huawei tablet

@Danwi

I presume you have followed the information here? https://www.huaweiredemption.o2.co.uk/

You may want to try another browser as this has worked for some.

If all else fails then one of our community managers will help tomorrow @Martin-O2, @Marjo @EmilieT?

*The Game Is On*


Level 1: Joiner
Posts: 5
Registered: ‎23-01-2019

Re: Claim free Huawei tablet

Thank you @Cleoriff, I've been using chrome browser and one with no joy. Thanks for your reply
Level 15: Gaining a Reputation
Posts: 724
Registered: ‎22-04-2017

Re: Claim free Huawei tablet

If not working with chrome try firefox browser
Posts: 71,668
Topics: 677
Registered: ‎14-01-2013

Re: Claim free Huawei tablet

@Danwi

Internet Explorer (I.E.) seems to have the the best results ...if it is a browser issue.

*The Game Is On*


Level 1: Joiner
Posts: 5
Registered: ‎23-01-2019

Re: Claim free Huawei tablet

Thank you @liggerz87 I'm not to sure what's wrong. Tryed a Firefox, chrome and Internet explorer with still no joy.
Posts: 71,668
Topics: 677
Registered: ‎14-01-2013

Re: Claim free Huawei tablet

@Danwi

Then wait till tomorrow and one of the 3 managers I have tagged above will be along to help you.

Last we heard there was a problem with the website for claimants. Hopefully it will soon be fixed.

 

*The Game Is On*


Level 15: Gaining a Reputation
Posts: 724
Registered: ‎22-04-2017

Re: Claim free Huawei tablet

Ye forgot to mention there has been problems with the site also same with redeeming Netflix offer aswel so might be best to call 202 at 8am to 8.30am were you dont have to que or wait for the community managers to reply
Community Manager
Posts: 5,049
Registered: ‎18-04-2018

Re: Claim free Huawei tablet

Good morning @Danwi, and welcome to the forum Wave All previously known problems with the redemption website have been resolved, so if you are encountering any issues, please use the ‘Support’ form at the bottom of the microsite page - https://www.huaweiredemption.o2.co.uk/support.php.

 

Once the form is submitted properly, you should receive an automated confirmation email and upon the claim being submitted you should also see an on-screen confirmation to let you know it had gone through. Afterward, you will receive an SMS once the tablet has been dispatched. 

 

Hope this helps, and thanks @liggerz87 and @Cleoriff for the mentions! slight smile

 

 

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature