I've been trying to buy a new handset for the past week but each time I got through to the end of checkout I get an error page "Looks like saying something went wrong". I've tried several times on different days with the same outcome.
Given our current situation and the extra work load on O2 I wasn't going to ring customer services as prompted but I've now seen that each time I attempted my purchases they went through on my PayPal and my bank as 'pending payments'.
It hasn't taken payment as it's waiting for O2 to compltete the purchases but I don't want O2's system to put the tranactions through and charge me for 4 phones as that's a large chunk of bank ballance!
I don't want to unnecessarily clog up the phone lines so thought I'd ask:
1. Is it something I should call about anyway?
2. Has anyone got any suggestions or advice?
I'm trying to buy a pay as you go phone upfront and have used explorer and chrome on both laptop and phone with the same result.
Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)