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Checkout Error: Looks like something went wrong. Should I call O2?

Mark896
Level 1: Joiner
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Hi

 

I've been trying to buy a new handset for the past week but each time I got through to the end of checkout I get an error page "Looks like saying something went wrong". I've tried several times on different days with the same outcome.

 

Given our current situation and the extra work load on O2 I wasn't going to ring customer services as prompted but I've now seen that each time I attempted my purchases they went through on my PayPal and my bank as 'pending payments'.

 

It hasn't taken payment as it's waiting for O2 to compltete the purchases but I don't want O2's system to put the tranactions through and charge me for 4 phones as that's a large chunk of bank ballance!

 

I don't want to unnecessarily clog up the phone lines so thought I'd ask:

 

1. Is it something I should call about anyway?

 

and 

 

2. Has anyone got any suggestions or advice?

 

I'm trying to buy a pay as you go phone upfront and have used explorer and chrome on both laptop and phone with the same result.

 

Thanks

 

Stay Safe

 

Mark

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jonsie
Level 94: Supreme
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Are you using the app?

Try a different browser

Alternatively try calling

Guide: Coronavirus Community Help and Support 

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Weeminn
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Same issue, can anyone help?

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madasaf1sh
Level 66: Unequalled
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@Weeminn 

 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

 

 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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