Check on a repair

[Annmarie0610]

I sent my iphone 11 in for repair last week ad not heard anything about it yet

[Cleoriff · Accepted solution]

@Annmarie0610 

You need to contact O2. All numbers in the guide here Guide: Coronavirus Community Help and Support 

[Bambino]

@Annmarie0610 You need to speak to customer service tomorrow.
Call 0800 032 1402 from any phone or other numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.