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Level 1: Joiner
Posts: 5
Registered: ‎23-03-2018
Accepted Solution

Charges whilst in the Dominican Republic

I have just received a bill of £184 for both mine and my husbands mobile phones for use in the Dominican Republic 10/11-17/11. Spoke to customer services and was told that even using O2 travel add on that the Dominican is not one of the countries that is part of this!

 

Was told I can find the details on the website but unable to do this - can anyone help please?

 

Apparantly the number 07802000332 is a "directory" that the Dominican intercepts then transfers the text etc to the receipient???

 

Maybe my naivety but customer services said I should have contacted them first and they would have told me that hefty charges would have applied?

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Registered: ‎04-04-2012

Re: Charges whilst in the Dominican Republic

[ Edited ]

@manchesterutd 

All charges here http://international.o2.co.uk/internationaltariffs/travelling_abroad

Dominican Rep is not included in O2 Travel Inclusive as far as I can see, just regular O2 Travel.

https://www.o2.co.uk/shop/international/using-phone-abroad

dom.JPG

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎23-03-2018

Re: Charges whilst in the Dominican Republic

Thank you - managed to find this as you replied.

 

Will just have to take more care next time Smiley Sad

Posts: 115,873
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Registered: ‎04-04-2012

Re: Charges whilst in the Dominican Republic

You van always come and check with us here before you travel next.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 99,327
Topics: 765
Registered: ‎14-01-2013

Re: Charges whilst in the Dominican Republic

[ Edited ]

@manchesterutd 

As for the number 7802000332

Its the message centre number...when you send texts from abroad..

And when your bill is showing in My O2 you should be able to see the number there...

http://www.o2.co.uk/myo2

 

Also, to correct the O2 CS person you spoke to, the Dominican Republic IS covered by O2 Travel. See here

https://www.o2.co.uk/shop/international/using-phone-abroad 

dom rep.PNG

 

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Posts: 115,873
Topics: 571
Solutions: 15,927
Registered: ‎04-04-2012

Re: Charges whilst in the Dominican Republic

Yes, standard O2 travel but not travel inclusive.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 99,327
Topics: 765
Registered: ‎14-01-2013

Re: Charges whilst in the Dominican Republic

[ Edited ]

No, but the op just said O2 Travel, not O2 Travel Inclusive. (though add on was mentioned)

Either way O2 travel was available so they should have been charged £4.99 per day had they activated it.

Then they wouldn't have had such a hefty bill.

*The Game Is On*

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Posts: 115,873
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Registered: ‎04-04-2012

Re: Charges whilst in the Dominican Republic

I guess they didn't, as they did have a big bill Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: ‎23-03-2018

Re: Charges whilst in the Dominican Republic

Thank you very much. I thought it would be covered as my husband used the O2 travel. Think I need to get back in touch with them.

Posts: 115,873
Topics: 571
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Registered: ‎04-04-2012

Re: Charges whilst in the Dominican Republic

@manchesterutd 

Check the links I gave you in my first reply.

They cover charges for all options either with or without O2 travel, O2 travel inclusive or nothing.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)