cancel
Showing results for 
Search instead for 
Did you mean: 

Charges whilst in the Dominican Republic

manchesterutd
Level 1: Joiner
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I have just received a bill of £184 for both mine and my husbands mobile phones for use in the Dominican Republic 10/11-17/11. Spoke to customer services and was told that even using O2 travel add on that the Dominican is not one of the countries that is part of this!

 

Was told I can find the details on the website but unable to do this - can anyone help please?

 

Apparantly the number 07802000332 is a "directory" that the Dominican intercepts then transfers the text etc to the receipient???

 

Maybe my naivety but customer services said I should have contacted them first and they would have told me that hefty charges would have applied?

Message 1 of 10
2,522 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@manchesterutd 

All charges here http://international.o2.co.uk/internationaltariffs/travelling_abroad

Dominican Rep is not included in O2 Travel Inclusive as far as I can see, just regular O2 Travel.

https://www.o2.co.uk/shop/international/using-phone-abroad

dom.JPG

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 10
2,516 Views
9 REPLIES 9

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@manchesterutd 

All charges here http://international.o2.co.uk/internationaltariffs/travelling_abroad

Dominican Rep is not included in O2 Travel Inclusive as far as I can see, just regular O2 Travel.

https://www.o2.co.uk/shop/international/using-phone-abroad

dom.JPG

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 10
2,517 Views

manchesterutd
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Thank you - managed to find this as you replied.

 

Will just have to take more care next time 😞

Message 3 of 10
2,509 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
You van always come and check with us here before you travel next.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 10
2,507 Views

Cleoriff
Level 94: Supreme
  • 122347 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@manchesterutd 

As for the number 7802000332

Its the message centre number...when you send texts from abroad..

And when your bill is showing in My O2 you should be able to see the number there...

http://www.o2.co.uk/myo2

 

Also, to correct the O2 CS person you spoke to, the Dominican Republic IS covered by O2 Travel. See here

https://www.o2.co.uk/shop/international/using-phone-abroad 

dom rep.PNG

 

Veritas Numquam Perit

Girl in a jacket
Message 5 of 10
2,505 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Yes, standard O2 travel but not travel inclusive.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 10
2,496 Views

Cleoriff
Level 94: Supreme
  • 122347 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

No, but the op just said O2 Travel, not O2 Travel Inclusive. (though add on was mentioned)

Either way O2 travel was available so they should have been charged £4.99 per day had they activated it.

Then they wouldn't have had such a hefty bill.

Veritas Numquam Perit

Girl in a jacket
Message 7 of 10
2,493 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
I guess they didn't, as they did have a big bill wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 10
2,488 Views

manchesterutd
  • 5 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Thank you very much. I thought it would be covered as my husband used the O2 travel. Think I need to get back in touch with them.

Message 9 of 10
2,472 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@manchesterutd 

Check the links I gave you in my first reply.

They cover charges for all options either with or without O2 travel, O2 travel inclusive or nothing.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 10 of 10
2,469 Views