Solved: Re: Charged for sending a message on Kik

Shaun72 · ‎04-12-2018

I just received a text saying I had been charged 46p for sending a message on kik. Why is this? The message was 3 words long no emoticons.

MI5 · ‎04-12-2018

@Shaun72 you'd have to ask KiK why the message was chargeable.
O2 would only charge you if it was sent over the network as an MMS message.
https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎04-12-2018

@Shaun72 you'd have to ask KiK why the message was chargeable.
O2 would only charge you if it was sent over the network as an MMS message.
https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

b4u2 · ‎04-12-2018

What does kik mean?

jonsie · ‎04-12-2018

@b4u2 wrote:
What does kik mean?

It's a chat app

https://www.kik.com/about/

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

davethorp · ‎04-12-2018

My understanding is that Kik uses data much like WhatsApp and other messaging apps do and this shouldn’t attract charges if you are within your data allowance

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Charged for sending a message on Kik

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