Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Other Products and Services

Reply
Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎27-06-2019
Accepted Solution

Charged but I have received no email or messages

I have placed an order for the Samsung Galaxy Buds (black) for click and collect but I have not received any email or messages and was still charged. Any helps would be gladly appreciated.

Highlighted
Posts: 100,259
Topics: 546
Solutions: 12,745
Registered: ‎04-04-2012

Re: Charged but I have received no email or messages

@MazAlex 

Sorry but this isn’t customer service. 

Please call directly http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Anonymous
Posts: 0

Re: Charged but I have received no email or messages

@MazAlex @Check your spam or junk mail but I have a feeling that you might find that they are out of stock 

Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎27-06-2019

Re: Charged but I have received no email or messages

I have check spam email as well and nothing is there, how long would an email normally take to arrive after purchase?

Highlighted
Posts: 100,259
Topics: 546
Solutions: 12,745
Registered: ‎04-04-2012

Re: Charged but I have received no email or messages

Immediately if in stock but you need to call to check as we’ve heard they are out of stock.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 12: Nimble
Posts: 328
Registered: ‎15-12-2014

Re: Charged but I have received no email or messages

I use click and collect on most of my O2 orders and have to say that I have never received an emial with the tracking number on as one is supposed to. In my experience and it is only in my experience, you will have received a delivery timesclae when you had finished your checkout. If you have a copy of your order then check the date on there and either call or drop into your choseb store to see if your deivery is there. Yuo are supposed to receive an email when its delivered to store but again this can be hit and miss