on 10-08-2014 21:46
on 10-08-2014 21:46
Good evening,
I'm trying to change my email address but cannot seem to find any obvious place to do it. I've changed my username/login to my new email address but I'm still receiving my emails to my old address. I've tried live chat but it seems that I manage to connect, sometimes I even get a 'Hi how can I help?' message, and then a 'chat not initialised' error is displayed and that's the end of that.
I understand that the email address forms part of your account, but if I can get someone to change it on my behalf, which is what seems to be the case based on stuff I've read on other forums, then why not make this function available to us?
Perhaps I'm just missing the obvious. Can I change it via the website? I am currently unable to ring, so this is getting a bit frustrating.
Any help anyone can give will be appreciated.
Solved! Go to Solution.
on 10-08-2014 22:03
on 10-08-2014 22:03
on 10-08-2014 22:07
on 10-08-2014 22:07
@jonsie wrote:You used to be able to change it via My O2 but that option has now disappeared since they updated the pages.
Quite true jonsie.
I had a look too but it seems to have gone now 😞
on 10-08-2014 22:08
on 10-08-2014 22:08
@Anonymous wrote:
Possibly Live Chat can be of assistance.
Live chat isn't working for them, according to the fist post.
on 10-08-2014 22:10
Thanks for the advice, I know my circumstances are a bit odd. I've PMed Toby, and see if there's anything he can do.
Fingers crossed!
on 10-08-2014 22:13
on 10-08-2014 22:13
on 10-08-2014 22:14
I had this problem. Just start a online chat with an O2 rep and they will sort it, they did for me.
on 10-08-2014 22:18
on 10-08-2014 22:18
on 10-08-2014 22:23
on 10-08-2014 22:23
on 10-08-2014 22:23
10-08-2014 22:24 - edited 10-08-2014 22:25
10-08-2014 22:24 - edited 10-08-2014 22:25
I would assume it's an enhanced security feature which kinda makes sense.....
but lets not drift off topic here......