Change Email address on MyO2

[Frogger]

Hi,

My ...@o2.co.uk address has always been used on MyO2, now this has ceased, how do I change it on MyO2, It is not used as my username on MyO2 and I can still access MyO2 but for the life of me I can't find where to change the contact email on MyO2 and the forums.

ALSO, the O2 web site still has links to various O2 mail functions which just now give error...

Thanks

Frogger

[MI5 · Accepted solution]

Yes, there are many dead links on the website - we try and report as many as we can though....
You'll have to call CS to change the email address if you don't have the option in My O2.

[Frogger]

No option in profile or contacts, but just completed an ONline chat session with support who has done it. Pity we can't do it ourselves.

[Anonymous]

If a webmail account is shut down, the webmail page shows "page not found". But only for that user.

It would be far more helpful if a page came up saying "your email account has been closed".

[adamtemp64]

I changed my email address in security and username as the username is now the email address they contact you on

My-o2 then account security right hand side

[Frogger]

Oliver341...

I gave exactly that feedback to the support team during my online chat session.

There are loads of issues with page layout as well including this page as a reply session...

[Anonymous]

Not to mention the fact that the O2 Community logo still says "new".

[Anonymous]

By the way, Chrome isn't messed up when replying to a message, which browser is that?

[Frogger]

Oliver

It is IE10 on Win7 (all latest versions).

I just tried in in Firefox 25.o and it is OK there also.

Some QA work to do on the web site then!

[adamtemp64]

more ie10 issues that is why still use ie9 on pc