cancel
Showing results for 
Search instead for 
Did you mean: 

Change Email address on MyO2

Frogger
Level 3: Thinker
  • 45 Posts
  • 7 Topics
  • 1 Solutions
Registered:

 

Hi,

My ...@o2.co.uk address has always been used on MyO2, now this has ceased, how do I change it on MyO2, It is not used as my username on MyO2 and I can still access MyO2 but for the life of me I can't find where to change the contact email on MyO2 and the forums.

 

ALSO, the O2 web site still has links to various O2 mail functions which just now give error...

Capture.JPG

Thanks

Frogger

Message 1 of 20
5,195 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 151702 Posts
  • 649 Topics
  • 28840 Solutions
Registered:
Yes, there are many dead links on the website - we try and report as many as we can though....
You'll have to call CS to change the email address if you don't have the option in My O2.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 20
4,708 Views
19 REPLIES 19

MI5
Level 94: Supreme
  • 151702 Posts
  • 649 Topics
  • 28840 Solutions
Registered:
Yes, there are many dead links on the website - we try and report as many as we can though....
You'll have to call CS to change the email address if you don't have the option in My O2.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 20
4,709 Views

Frogger
Level 3: Thinker
  • 45 Posts
  • 7 Topics
  • 1 Solutions
Registered:

No option in profile or contacts, but just completed an ONline chat session with support who has done it. Pity we can't do it ourselves.

Message 3 of 20
4,705 Views

Anonymous
Not applicable

If a webmail account is shut down, the webmail page shows "page not found". But only for that user.

 

It would be far more helpful if a page came up saying "your email account has been closed".

Message 4 of 20
4,703 Views

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:
I changed my email address in security and username as the username is now the email address they contact you on

My-o2 then account security right hand side
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 5 of 20
4,700 Views

Frogger
  • 45 Posts
  • 7 Topics
  • 1 Solutions
Registered:

Oliver341...

 

I gave exactly that feedback to the support team during my online chat session.

 

There are loads of issues with page layout as well including this page as a reply session...Capture.JPG

Message 6 of 20
4,698 Views

Anonymous
Not applicable

Not to mention the fact that the O2 Community logo still says "new". grin

Message 7 of 20
4,693 Views

Anonymous
Not applicable

By the way, Chrome isn't messed up when replying to a message, which browser is that?

Message 8 of 20
4,691 Views

Frogger
  • 45 Posts
  • 7 Topics
  • 1 Solutions
Registered:

Oliver

 

It is IE10 on Win7 (all latest versions).

I just tried in in Firefox 25.o and it is OK there also.

 

Some QA work to do on the web site then!

Message 9 of 20
4,687 Views

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:
more ie10 issues that is why still use ie9 on pc
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 10 of 20
4,683 Views