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Level 1: Joiner
Posts: 3
Registered: ‎08-01-2021
Accepted Solution

Carrying old number

Hello,

 

I've purchased a phone and O2 package from affordablemobiles.co.uk with cattying my existing number to O2 option, I even provided PAC number during purchase.

However, I received a new sim with a new number. My old number still operates in previous provider.

I tried to call them, but wasn't able to reach anyone. Any help here?

 

Thanks,

Nick

Posts: 111,888
Topics: 563
Solutions: 14,850
Registered: ‎04-04-2012

Re: Carrying old number

@NickJag 

Submit the form from here https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number but nothing happens over the weekend.

 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 82,550
Topics: 576
Solutions: 3,988
Registered: ‎04-01-2009

Re: Carrying old number

Posts: 111,888
Topics: 563
Solutions: 14,850
Registered: ‎04-04-2012

Re: Carrying old number

Apparently so.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 3
Registered: ‎08-01-2021

Re: Carrying old number

Yes I did and provided that during purchase. However, I did the purchase at affordablemobiles web site. If I fill the form again here, will O2 be able to carry my package to my existing number?

In that case, first I'll fill the form and wait for O2 to carry my old number

And then make another request to transfer the package to my old number

 

Am I right?

 

Thanks,

Nick

Posts: 111,888
Topics: 563
Solutions: 14,850
Registered: ‎04-04-2012

Re: Carrying old number

@NickJag 

Porting your number in maintains your package / tariff that you signed up for so there's no need to do anything else once your number has been ported.

It seems just lately that they don't port any numbers until the device has been received so providing PAC upfront is pointless.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 3
Registered: ‎08-01-2021

Re: Carrying old number

thanks for your help.

They were able to move my old number to O2 and include my current tariff as well.

You put which number you want to carry and which number you want to use from now on in the form.

Posts: 111,888
Topics: 563
Solutions: 14,850
Registered: ‎04-04-2012

Re: Carrying old number

Good to hear thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)