Carrying old number

[NickJag]

Hello,

I've purchased a phone and O2 package from affordablemobiles.co.uk with cattying my existing number to O2 option, I even provided PAC number during purchase.

However, I received a new sim with a new number. My old number still operates in previous provider.

I tried to call them, but wasn't able to reach anyone. Any help here?

Thanks,

Nick

[MI5 · Accepted solution]

@NickJag 

Submit the form from here https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number but nothing happens over the weekend.

[jonsie]

Did you get a PAC from your previous provider @NickJag ?

Guide: Migration & porting into O2  

[MI5]

Apparently so.

[NickJag]

Yes I did and provided that during purchase. However, I did the purchase at affordablemobiles web site. If I fill the form again here, will O2 be able to carry my package to my existing number?

In that case, first I'll fill the form and wait for O2 to carry my old number

And then make another request to transfer the package to my old number

Am I right?

Thanks,

Nick

[MI5]

@NickJag 

Porting your number in maintains your package / tariff that you signed up for so there's no need to do anything else once your number has been ported.

It seems just lately that they don't port any numbers until the device has been received so providing PAC upfront is pointless.

[NickJag]

thanks for your help.

They were able to move my old number to O2 and include my current tariff as well.

You put which number you want to carry and which number you want to use from now on in the form.

[MI5]

Good to hear