Cannot connect to any network in New Zealand

[Anonymous]

Hello O2,

I've been to NZ many times wirh the same phone + O2 PAYG account, and no problems.

Now, September 2015, the only network my phone can detect is Vodafone NZ, and when I try to select it I get the error message 'No Network access'.

I use my phone (a Nokia C2-01) in many countries without problem, even the last few days on the way to NZ; what's different at the moment in NZ, and how can I get my phone working here?

Thanks,

phil_p

[Cleoriff]

Hi @Anonymous

You may have to do a manual network search to look for an alternative. Also try taking your sim... out cleaning it gently and reinsert it....

Operators in NZ:

2Degrees

Spark

Virtual networks Skinny, Slingshot

Vodafone NZ

Edited to add..if you have to ring O2 Customer Services from abroad... its 0344 8090222 (this is from a landline for payg phones)

[Anonymous]

---

@Cleoriff wrote:

Hi @Anonymous

You may have to do a manual network search to look for an alternative. Also try taking your sim... out cleaning it gently and reinsert it....

Operators in NZ:

2Degrees

Spark

Virtual networks Skinny, Slingshot

Vodafone NZ

---

Your best bet is 2Degrees as they have the best coverage there. Try rebooting your phone as it may need a wake up after searching many networks while you've been travelling 

[Anonymous]

Thanks for both replies...

First thing I tried was manual network scan, dual, 2g only, 3g only, each time it comes back with Vodafone NZ, which when I select returns the 'No Network Access' message.

Also tried removing the SIM card, wiping, rebooting... Same result.

Talking of Spark, I've been told here that's been 'down for a while', although I did initially connect to it in Auckland before leaving the city (after which its signal was lost).

Have read up on Spark and they appear to have a history of issues, dns attacks, etc, and now I'm wondering if that initial 'connection' has corrupted my phone in some way.

Only thing I can think of now is full phone factory settings rest, but I'll loose everything on it. If the SIM card has become corrupted that probably won't help anyway.

Stumped.

phil_p

[Cleoriff]

Are you able to try your sim in another phone (if you are in NZ with someone else?) It would give some idea whether it is a sim or network issue...

The only other thing I can suggest is you buy a local sim whilst in NZ and use this if your phone is unlocked

I know it's not ideal but at least it will give you a working phone.

Hopefully if your contacts are saved to your phone you will be able to stay in touch....

[MI5]

Try the coverage checker for 2degrees to see if there is a signal in your area or any issues https://www.2degreesmobile.co.nz/coverage/

[Anonymous]

Yup, thanks, tried the coverage checker, full coverage where I am.

Must be my phone/SIM - although would be nice if O2 would 'accept' a connection via Vodafone NZ.

Off to Wellington tomorrow so hoping I have better luck there, or I'll have to get a local SIM, which kind of defeats the point of travelling with my own PAYG SIM...

Thanks for all the suggestions.

phil_p

[Cleoriff]

Hopefully much better in Wellington. Fingers crossed

[MI5]

Good luck

[Anonymous]

I can't find a more recent thread, but here I am with my pay as you go O2 sim in NZ, unable to connect. I was able to connect to networks in Oz, but I'm blocked here, when I look at the Network Operators. It is frustrating, as my banking and tax logins depend on phone authentication, so no good changing sims!