Cannot add disney+

[John20202020]

I upgraded, got the choice of extra. Wanted Disney+ It didn’t select, and a still cannot get it to work. I have tried phoning, starting webchat etc but keep getting stuck in queues, or not connected/cut off

I now have 7 days to select and am getting frustrated, I appreciate working conditions are challenging but can’t even find an address to email anyone

Can anyone help?

[Cleoriff]

@John20202020 

Over the past 5 days, there have been problems adding Disney or any extra. O2 have admitted there's an issue.

I'll tag one of our account advisors @O2Lisa  who will be on tomorrow. She should be able to add it for you.

Edited to change name of advisor.

[John20202020]

Thank you

[O2Lisa]

Morning guys

Thanks for the tag @Cleoriff, I'll message you privately @John20202020 so we can get this looked in to for you

[Cleoriff]

Thanks @O2Lisa 

[O2Lisa]

@Cleoriff You're welcome