Cannot access Priority after transferring old number

[Anonymous]

I switched to O2 last week and wanted to keep my number from my old network. After using a temporary O2 number for two days, the old number was switched across easily but now I'm unable to sign up for O2 Priority. When I enter my transferred number it says "we couldn't find this number. Priority is only for O2 customers", and it's no use entering the temporary number instead because I don't receive the confirmation code.

Is there any way around this?

[Cleoriff · Accepted solution]

Hi @Anonymous It's probably due to your number transfer and the O2 database hasn't caught up yet...

Have a look at these Priority FAQ's https://priority.o2.co.uk/faq

You could try deleting the Priority app and re-installing it...

If you still can't register after a couple of days then contact customer services http://www.o2.co.uk/contactus

[jonsie]

It takes 2-3 days for the number to register on the system. Try again in a few days and you should have no problem.

[MI5]

Patience is required as far as O2's systems are concerned.
Usually a week for every system to get updated with your phone number so some will come online before others.