Hi,
the longer this is going on the more disappointed i'm becoming with O2. visited the white rose store in Leeds on 19th Jan to preorder the S24 Ultra, paid £50 for the privilege. currently have the Sony Xperia 5V (purchased from the same store) which i have on the switch up plan. fast forward a week and i received a text that i could go into store to pick up the phone. after being served by them there appeared to be some confusion when me IMEI wasn't appearing on their system. lots of phone calls were being made and i was even asked if I've made an insurance claim. I have the original receipt, box and phone all stating the same IMEI. I was told at the time they couldn't complete the switch up due to "system issues" and they would call me once sorted.
I called the following tuesday evening after hearing nothing to be told no update but they would keep me in the loop. the following weekend i visited the store again and spoke to the assistant manager, but again, no update.
Its now been another week almost (8th Feb) and I'm still yet to hear from them. I've contacted o2 recycle directly to add the phone and IMEI onto their system but they won't give a timescale for this. The ludicrous thing is that Sony Xperia 5V is being sold by o2 since September last year but is not on their system, but the S24 which has been out for two week is available to sell.
I feel completely fobbed off at this point, just tried ringing the shop again but no one answered.
someone please help.
