Cannot Cancel Contract

[Anonymous]

There is no method of cancelling the phone contract online.  I cannot get hold of anyone in customer services via phone (busy and was cut off), email (discontinued) , online chat (busy and even put on a queue).

So I cancelled the Direct Debit.

If I had any hesitation whether cancelling O2 was a mistake, the incredibly poor service has reassured me that I made a great decision by droppoing O2.   I still have another phone on contract, will look at whether that should be transferred.

Appauling service, really is. 

[Cleoriff]

You need to follow the guide here @Anonymous

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Strongly recommend you dont cancel your direct debit. You will end up with a default on your credit file..

[MI5]

You will regret cancelling the direct debit I'm afraid.
You need to make sure you cancel correctly but there will still be a final bill 30 days after that.

[Bambino]

@Anonymous If you ever want to get credit for anything again, like another mobile phone contract, or a mortgage, we suggest you try to reinstate your direct debit, if you can, follow the guidelines as has been suggested, and go through the proper procedure to cancel.

[Anonymous]

Unfortunantly I have already cancelled.   It's impossible for me to re-instate the Direct Debit without O2's involvement.  As they are incapable of taking any calls I don't really have any way of getting out of O2's created mess.

[MI5 · Accepted solution]

You'll need to keep an eye on your MyO2 and make sure you manually pay any bills on time now.
http://www.o2.co.uk/myo2

[Cleoriff]

If it's impossible to reinstate your direct debit there are other ways to pay if you look at this link

https://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/td-p/874982

I know you dont want to pay them but you really do not want a default on your credit file...It will stay there for 6 years and could affect you badly...