Cancelling phone insurance

[Helplease]

Hi guys, I tried to contact 02 but didn’t pass the security even though it is correct. Is there other ways to cancel my phone insurance or contact 02?

[jonsie · Accepted solution]

You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[Helplease]

Thank you guys

[jonsie]

Good luck