Cancelling Insurance

[JSDB01]

I would like to check whether my iPhone is insured, and if so, I would like to cancel it. However, when i ring 202, I'm directed to the O2 website, and when I access the O2 website it advises me to call 202. I'm just going in circles so is there any way I can do this?

[jonsie]

You need to call customer service
Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Choose the fraud option if necessary

other numbers to try

Guide: Coronavirus Community Help and Support 

[MI5]

@JSDB01 

You'll have an additional direct debit for the insurance if you've got it and the payment will be shown in your bill breakdown in your MyO2 http://www.o2.co.uk/myo2