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Cancelled Extra

Emskip
Level 1: Joiner
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Hi,

Last month, I was charged for extras I forgot to cancelled. After cancelling, I received an email stating 'Just confirming your extra's now cancelled, so you'll no longer have access to it. Any overpayment will be credited back to your account'. I was expecting a refund for these purchases but I have not received anything and there isn't any information about cancelling extras on the website. 

 

Will I get a refund, or have I just paid for service that I cannot use?

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MI5
Level 94: Supreme
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@Emskip 

How to cancel here Guide: Adding and removing O2 Extras  

Any refunds, if due, will be applied to your next bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120804 Posts
  • 605 Topics
  • 18232 Solutions
Registered:

@Emskip 

How to cancel here Guide: Adding and removing O2 Extras  

Any refunds, if due, will be applied to your next bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Emskip
Level 1: Joiner
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Okay, thank you! Guess I'll have to wait and see on my next bill date.
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MI5
Level 94: Supreme
  • 120804 Posts
  • 605 Topics
  • 18232 Solutions
Registered:
You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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