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Cancel o2 travel while abroad

Anonymous
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Hi I only wanted one day and I have been charged every day! I now have wifi and am abroad for one more month, please tell me how I cancel from here as it is very expensive for me. Thanks castles a senior
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MI5
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Call CS on the free number in the attached link
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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MI5
Level 94: Supreme
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Registered:
Call CS on the free number in the attached link
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Bambino
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@Anonymous When you cancel O2 Travel, make sure you go into settings and turn mobile data off on your phone. If you are out of range of your WiFi connection you will incur roaming charges at a higher rate if you don't.

I DO NOT WORK FOR O2



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Anonymous
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If you want to opt-out, you can do so at any time by texting “NOTRAVEL” to 23336. It can take up to 24 hours for O2 Travel to be removed from your account.

 

If you do opt-out of O2 Travel, you’ll automatically be charged standard European roaming rates for all calls, texts and data usage when travelling.

 

 

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MI5
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@Anonymous wrote:

If you want to opt-out, you can do so at any time by texting “NOTRAVEL” to 23336. It can take up to 24 hours for O2 Travel to be removed from your account.


I'm not sure if the shortcodes work outside of UK though ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Bambino
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@MI5 wrote:

@Anonymous wrote:

If you want to opt-out, you can do so at any time by texting “NOTRAVEL” to 23336. It can take up to 24 hours for O2 Travel to be removed from your account.


I'm not sure if the shortcodes work outside of UK though ?


We also don't know where the OP is abroad.

I DO NOT WORK FOR O2



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MI5
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@Bambino wrote:

We also don't know where the OP is abroad.


True, but we can safely assume it's in the EU

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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I honestly don't think short codes work when out of the country. I know when I have tried to vote in a reality show (yeah yeah) it's not recognised.

Mind you I have never tried an O2 short code?

*The Game Is On*

Girl in a jacket
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MI5
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@Cleoriff wrote:

I honestly don't think short codes work when out of the country.


I didn't suggest it originally for the same reason, but maybe @Anonymous could try it and confirm one way or the other?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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@MI5 wrote:

@Cleoriff wrote:

I honestly don't think short codes work when out of the country.


I didn't suggest it originally for the same reason, but maybe @Anonymous could try it and confirm one way or the other?


Yes...I should have quoted you ...I was simply backing up your query....As you probably know I have tried it for Strictly...:smileytongue:

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Girl in a jacket
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