Cancel contract

[Saadet]

Dear all, 

I bought a smart watch for my kids in December 2022. 

Because of a problem , O2 Richmond team sent the watch to repair center. 

However, they lost the watch and O2 team accepted to make a refund to me and also cancel the contract. 

They made the refund in July 2023 . (£189) 

However, you still issue the bill to me. Why you still issue the bill to me ?

If it is for airtime plan, you need to cancel it as well. 

Because i bought it for watch and no need to use it. 

Thanks 

[MI5 · Accepted solution]

@Saadet 

This looks like something you’d need to call O2’s customer service team about – give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217 / 0800 032 5302
Thanks