Solved: Can't connect to online chat

Anonymous · ‎08-11-2016

after several hours of trying i still cant connect to online chat... is anyone else having the same issue? They cant still be checking to see if there is an available agent ?!!?!?!?

Toby · ‎08-11-2016

Hi @Anonymous,

Sorry to hear about the issues with chat. We have experienced few access issues throughout the week. @MI5 here is amazingly knowledgeable though, so ask him any questions you have and hopefully, he can offer some advice

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Get involved:
• New to the community? This is how you get help.
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• Want to have a chat? Drop me a direct message.

View solution in original post

MI5 · ‎08-11-2016

It's been off and on since Sunday.
Came back yesterday afternoon but gone down again today for me.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎08-11-2016

If it's not account specific, maybe we can help anyway?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎08-11-2016

Hi unfortunately it is account specific but thanks anyway

Toby · ‎08-11-2016

Hi @Anonymous,

Sorry to hear about the issues with chat. We have experienced few access issues throughout the week. @MI5 here is amazingly knowledgeable though, so ask him any questions you have and hopefully, he can offer some advice

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

viridis · ‎08-11-2016

One post up T,

MI5 · ‎08-11-2016

Yeah, can't help here 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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