Can't claim my free gift

[tbm]

I've just renewed my Virgin broadband account for 18 months part of which is now an O2 pay monthly account. On my O2 dashboard it says I can claim 3 months free Audible but when I try and add it, it just says "We’re preparing your extra. We’ll send you a text and an email when it’s ready to activate." 

I've tried it several times over the last couple of weeks and I never get a confirmation text or email (I've checked I have the right contact details in my account and they are). I've also checked my junk emails and nothing is there.

This forum seems to be the only way of getting in touch with someone at O2 - hopefully someone will see this message...

[Cleoriff · Accepted solution]

Hi @tbm 

You need to contact O2, if nothing from this guide helps Guide: Adding and removing O2 Extras  

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[Enlli]

You will have to be with them for 14 days before you can add extras

[tbm]

Thanks, I've been with them since 11 July so 20 days now. Guess I'll have to try and contact them.

[Enlli]

@tbm 

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@tbm wrote:

Thanks, I've been with them since 11 July so 20 days now. Guess I'll have to try and contact them.

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In that case, yes