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Can’t activate Disney+ Extra

Elena3
Level 1: Joiner
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on ‎01-03-2023 18:12

on ‎01-03-2023 18:12

I got 3 month free Disney+ subscription with my upgrade. But when I’m following the link to activate it nothing comes up and I only have a week to activate before it expires. I’ve tried getting hold of someone for 4 days now. Can someone please help?

my email is elenalt97**Personal info**

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jonsie
Level 94: Supreme
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on ‎01-03-2023 18:26

on ‎01-03-2023 18:26

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎01-03-2023 20:23

on ‎01-03-2023 20:23

@Elena3 

Have you tried through your MyO2? 

Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
Former Staff
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on ‎02-03-2023 15:48

on ‎02-03-2023 15:48

Hey @Elena3 did you get this one sorted? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

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Elena3
Level 1: Joiner
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on ‎04-03-2023 17:51

on ‎04-03-2023 17:51

Hi Martin, thank you for your response. I still haven’t got this sorted. Whenever I try to get hold of someone or use the live chat I can’t get through to anyone. Can you please help with this? 

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gmarkj
Level 66: Unequalled
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on ‎06-03-2023 09:22

on ‎06-03-2023 09:22

Let's see if the community advisors can help then.

Can you see if you can sort this for @Elena3 please @O2Sarah- ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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O2Sarah-
Former Staff
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on ‎06-03-2023 09:52

on ‎06-03-2023 09:52

Thanks for the tag @gmarkj 

@Elena3 I will send you a private message so we can check your account. 

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