Solved: Can not get web chat to work??

Anonymous · ‎16-02-2017

Hi I am trying to contact o2 through the web chat function....... for some reason its not working just saying "we are just checking to see if there are any available agents"

Do I just wait around for that to change or is there another method of connecting?

MI5 · ‎16-02-2017

Try this link, it's working for me OK Chat

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎16-02-2017

Try this link, it's working for me OK Chat

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎16-02-2017

I know there have been problems connecting with chat....but looking at the time posted , dont they close at 9pm?

Veritas Numquam Perit

MI5 · ‎16-02-2017

11.00pm I think.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎16-02-2017

No it's 10pm...so split the difference

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Business)...

Veritas Numquam Perit

MI5 · ‎16-02-2017

It's still saying I can start a chat now....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎16-02-2017

@MI5 wrote:
It's still saying I can start a chat now....

Must be the special one then...

Veritas Numquam Perit

MI5 · ‎16-02-2017

and now gone offline, at 11.00

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎16-02-2017

You saw the link I posted Rich? So another one with misinformation then....:smileysad:

Veritas Numquam Perit

MI5 · ‎17-02-2017

Yes looks like it.
No surprises

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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