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Can not get web chat to work??

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Anonymous
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on ‎16-02-2017 21:10

on ‎16-02-2017 21:10

Hi I am trying to contact o2 through the web chat function....... for some reason its not working just saying "we are just checking to see if there are any available agents"

 

Do I just wait around for that to change or is there another method of connecting?

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MI5
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on ‎16-02-2017 21:15

on ‎16-02-2017 21:15

Try this link, it's working for me OK Chat

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎16-02-2017 21:15

on ‎16-02-2017 21:15

Try this link, it's working for me OK Chat

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎16-02-2017 22:36

on ‎16-02-2017 22:36

I know there have been problems connecting with chat....but looking at the time posted , dont they close at 9pm?

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MI5
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on ‎16-02-2017 22:40

on ‎16-02-2017 22:40

11.00pm I think.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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‎16-02-2017 22:47 - edited ‎16-02-2017 22:47

‎16-02-2017 22:47 - edited ‎16-02-2017 22:47

No it's 10pm...so split the difference tongue

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Business)...

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MI5
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on ‎16-02-2017 22:57

on ‎16-02-2017 22:57

It's still saying I can start a chat now....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎16-02-2017 22:58

on ‎16-02-2017 22:58

@MI5 wrote:
It's still saying I can start a chat now....

Must be the special one then...Dance

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MI5
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on ‎16-02-2017 23:06

on ‎16-02-2017 23:06

and now gone offline, at 11.00 wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎16-02-2017 23:32

on ‎16-02-2017 23:32

You saw the link I posted Rich? So another one with misinformation then....:smileysad:

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MI5
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on ‎17-02-2017 06:16

on ‎17-02-2017 06:16

Yes looks like it.
No surprises wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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