Can not connect to my CCTV system via the app when on the phone network but can via wifi
on 12-10-2017 16:59
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on 12-10-2017 16:59
Hi I have a Xtralis Adpro NVR and I can connect when I am on a WiFi connection, or if using a phone on a different network, but I cant on O2???
Any ideas??
Many thanks
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on 05-04-2018 20:04
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on 05-04-2018 20:06
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on 05-04-2018 20:06
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 05-04-2018 20:07
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on 05-04-2018 20:09
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on 05-04-2018 20:09
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 05-04-2018 20:11
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on 05-04-2018 20:16
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on 05-04-2018 20:16
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 05-09-2019 13:49
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on 08-02-2020 12:36
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08-02-2020 12:42 - edited 08-02-2020 12:44
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08-02-2020 12:42 - edited 08-02-2020 12:44
O2 will have blocked the port your cctv is using once they detected it on the system.
They don't allow data to be used in anything other than mobile devices.
The only solution is to use a different network such as EE who don't restrict usage.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 26-05-2020 22:34
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on 26-05-2020 22:34
Unfortunately O2 is doing this & it's been happening for years.
Someone somewhere decided in their wisdom it's a good thing to do & when you call customer service agents they deny anything being blocked & blame it on the Cctv app not working on 4G.
Same app works fine on my wife's EE sim. Also same app works perfect using a VPN which means only one thing ... ports are being blocked by O2.
I've been very loyal to O2 for over 9 years but decided it's time to move on because of this. Thankfully my contract is ending next week.
To answer your question, I use betternet app. Free version gives 15 hours a month which is more than enough for Cctv check when needed.
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