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Level 1: Joiner
Posts: 3
Registered: ‎14-06-2014
Accepted Solution

Can I order my upgrade on O2 Refresh and then join my Mum's O2 Family Plan?

Hello everyone,

 

My O2 Refresh contract is due to expire on the 23rd of August of this year and I was wondering if I could upgrade my phone myself and then register my own phone on my Mum's O2 Family Plan using her phone as she's not sure how to do it. Could it also be paid out of my own bank instead of my Mum's? 9th of July is the date I'm thinking of upgrading as I only have to pay £66 to finalise my device payment.

O2 Support
Posts: 42
Registered: ‎18-06-2020

Re: Can I order my upgrade on O2 Refresh and then join my Mum's O2 Family Plan?

Hi,

If your phone contract is already in your mom's name then yes the family plan should automatically apply when you upgrade, if it's in your own name you would have to come out of that contract and take a new one in your mom's name and then change the direct debit details after your first bill.
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Posts: 99,311
Topics: 765
Registered: ‎14-01-2013

Re: Can I order my upgrade on O2 Refresh and then join my Mum's O2 Family Plan?

[ Edited ]

@TizianosBoy 

As long as you have your Mums login details you can do that.

You can't use a separate bank account as it all comes out in one bill.

https://www.o2.co.uk/family-plan 

If you want to contact O2 to discuss your options

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