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Call forwarding

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Shelley
Level 1: Joiner
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on ‎14-06-2019 10:18

on ‎14-06-2019 10:18

 

Hi,  this is a work related question, if anyone can help. We have BT quantum phones at work , at night we divert them to an O2 pay as you go I phone. We have work contract mobiles but on vodafone and BT divert does not work with vodafone , hence we have to carry 2 mobiles when on call. Can the work number be diverted to the O2  PAYG mobile then forwarded/diverted from there  to our Vodafone mobiles ?   Have tried call forwarding and call divert from intstructions I have found on internet but doesnt work.  If it was to work please can someone advise how I would do it?   thankyou

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MI5
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on ‎14-06-2019 10:30

on ‎14-06-2019 10:30

@Shelley 

You can't set call forwarding on an O2 PAYG phone, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎14-06-2019 10:30

on ‎14-06-2019 10:30

@Shelley 

You can't set call forwarding on an O2 PAYG phone, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Foddersin
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on ‎14-06-2019 17:45

on ‎14-06-2019 17:45

@Shelley
Ive done a bit off digging at work and there should be no reason that divert would not work to Vodafone mobile. Vodafone cannot be the one preventing that so maybe BT have something in place that is stopping this.
I would suggest speaking to the account manager about that if it is a business service.
If you have a system administrator please advise to check https://btbusiness.custhelp.com/app/answers/detail/a_id/23995/c/5138/.
I do hope this helps.
Kindest Regards,
Andrew.
Samsung Galaxy S10+ on O2 UK
Nokia 1 Plus on O2 UK
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EmilieT
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on ‎18-06-2019 09:32

on ‎18-06-2019 09:32

Good morning @Shelley, and welcome to the forum Wave

 

I hope the info @MI5 and @Foddersin shared above will help you with this, but it'd be great if you could let us know how you get on as well slight_smile

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