Broken phone .cant paybill......

[Anonymous]

Hi sarah .just to say 🖑.got really bad problem help

[MI5 · Accepted solution]

You need to call CS http://www.o2.co.uk/contactus
We are a customer forum and cannot help with account issues, sorry.

[Bambino]

@Anonymous If you're saying that you can't pay your bill because your phone is broken, that is not a valid reason and O2 will not accept that. You obviously can access the O2 site online, so you can pay through your My O2 page. Alternatively, you can go into an O2 store and they will call customer service for you to pay by phone.

[Anonymous]

Im not saying that ...got contracts for my so called sister cause i wanted them back it took me 3months wen i got back she took it out my house ad broke screen .wen i turn it on it just black

[MI5]

You'll have to pay to get the screen fixed yourself.
Go to a device approved repairer to retain your warranty.

[Cleoriff]

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@Anonymous wrote:
Im not saying that ...got contracts for my so called sister cause i wanted them back it took me 3months wen i got back she took it out my house ad broke screen .wen i turn it on it just black

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This wont be anything that O2 can help with. Obviously some sort of domestic issue involved...but the fact remains you will need to pay your bill.  If you have difficulties then contact customer services as advised

[jonsie]

I'm totally confused here....

[Beenherebefore]

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@jonsie wrote:

I'm totally confused here....

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I reckon SMS text and forum post got a little mixed up.......only explanation I can come up with