on 23-09-2020 16:37
I have an O2 contract for SIM card only. I have received a letter regarding a Mobile Broadband contract with reference to a mobile number which I don't recognise.
I have not requested a Mobile Broadband Contract,; I am quite happy with my existing Broadband provider.
What is this all about? Why have I received this letter?
Rik Stokes
Solved! Go to Solution.
on 23-09-2020 16:47
Sounds like an error, but if at all concerned you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
on 23-09-2020 16:47
Sounds like an error, but if at all concerned you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.