Hi Guys - first post and its gonna be a moan
I have been a loyal O2 customer (15ish years, initially on pay monthly then later simplicity - only ever had one year with Vodafone previous to that and some work phones on Orange) but the way O2 has treated their customers regarding the roll out of Boost boxes has appalled me
I had heard about these first via Vodafone who not only made them available much sooner (and I know of many people who switched purely on the strength of this product so that shows the gravity of their appeal), they more importantly made them available to EVERYONE (not just business custmers), and, at a fraction of the price (around a third of the cost I believe for what it appears is essentially the same product)
I should also point out that people are only having to purchase these products to get the service (reception) that they are already paying O2 to supply but not receiving so charging for such a product (which is essentially to fill in the gaps in your network) at all should be frowned upon
I have also spoken to various O2 staff regarding this, most agree it is wrong but they don't make the rules.
I am also amazed as to how many people work at O2 and don't know that this item is available - I even had one guy who told me during a live web chat that O2 definitely did not sell such a product, so, I sent him the link to it from the O2 website. I spoke with one tonight and he suggested that I did not need this unit as the TUGO app would be simpler/easier, except that I cannot find it in the app store and a quick Google suggests it hasnt been launched yet (although he clearly was under the impression it was)
In conclusion I am very disappointed with the way O2 has handled this - it very much seems that despite years of loyal service to the O2 brand not to mention the several thousand pounds it cost for the privelidge I cannot recieve the same products/sevices as a new O2 business customer that signed up today
I would very much like to hear why O2 believe this was the correct course of action in this instance, and more importantly taking in to consideration the points above, how they could ever consider this as "Fair"?
