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BoltOns - Different versions of the truth between MyO2 app and MyO2 web interface?

pgn
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Not an easy one to place, this, but here goes:

 

My account shows 3 bolt-ons active when I am logged on to the website (screenshot 1 below), yet my MyO2 app on my phone shows I have 4 bolt-ons active (second screenshot below)...  now which is correct?

 

(Ignore the red highlighting in the first screenshot, that was used in another post last month - I'm re-using and recycling this month ;))

 

MyO2 on the web shows:

20**Personal info** 22_22_06-O2 _ My device.png

MyO2 app on Android shows

Screenshot_20170901-142101.png

 

So...?  Thoughful

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MI5
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@pgn wrote:

now which is correct?


Surely only you can tell us which is correct?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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Hopefully you are using the family bolt on and the open discount so I would go with the app.... 

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pgn
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Both are, except the website one is missing the Family bolt-on shown in the mobile app - so app is "more correct" (?) than website, @MI5

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MI5
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Aha, it was a trick question tongue
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
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@jonsie - a valid observation, and true - now I am not the master of the family bolt-on, that is under the firm control of the domestic bursar on her PAYG phone.

 

An interesting gap, though, I thought...

 

Angel

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pgn
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Or, @MI5, that was a rhetorical answer...? yahoo

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MI5
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Well you'd definitely know if that wasn't working.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
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pgn
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So both are correct... for a given definition of "correct"?

Which one, app or website, is displaying the truth?
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