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Bolt on problems

PJT
Level 1: Joiner
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Registered:

1) I’ve travelled to Spain twice recently. Both times my travel roaming bolt on has failed to work. If I am paying for roaming this is unacceptable. 

2) I seem to have Disney, you are charging me for it, which I don’t want and didn’t ask for but which I can’t find a way to get rid of. Please remove it forthwith.

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pgn
Level 64: Magistrate
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Registered:

As a contract customer, travelling in Spain should work the same as at home, except for a 25GB data limit per month.

Removal of Disney+ info here, @PJT: Guide: Adding and removing O2 Extras  

Reach out to O2 Social Media Team, links just below this post, to query why you were charged for making calls back to the UK while you were travelling in Spain both times. Good luck.

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O2 Social Media
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pgn
Level 64: Magistrate
  • 24761 Posts
  • 178 Topics
  • 754 Solutions
Registered:

As a contract customer, travelling in Spain should work the same as at home, except for a 25GB data limit per month.

Removal of Disney+ info here, @PJT: Guide: Adding and removing O2 Extras  

Reach out to O2 Social Media Team, links just below this post, to query why you were charged for making calls back to the UK while you were travelling in Spain both times. Good luck.

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















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MI5
Level 94: Supreme
  • 128326 Posts
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Registered:

@PJT 

We're all customers here like yourself.

To cancel Disney, follow this guide Guide: Adding and removing O2 Extras  

Eu travel is included free. If using an iPhone your data apn needs to be "mobile.o2.co.uk" if you don't have the iData bolt on.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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