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Bolt on Data - 80% used within 2 secs of buying

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Barbie28
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‎23-07-2018 14:46 - edited ‎23-07-2018 14:46

‎23-07-2018 14:46 - edited ‎23-07-2018 14:46

After years of always having more than sufficient data, I am suddenly regularly running out - no change in practices.  When I add bolt-on data, within 2 seconds of doing this, I get a text telling me that I have used 80% of my data.  What on earth is going on here?  Can anybody help?  

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MI5
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on ‎23-07-2018 14:50

on ‎23-07-2018 14:50

You’ll need to get customer service to investigate for you if it’s going that quickly
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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MI5
Level 94: Supreme
  • 144166 Posts
  • 634 Topics
  • 27624 Solutions
Registered:

on ‎23-07-2018 14:50

on ‎23-07-2018 14:50

You’ll need to get customer service to investigate for you if it’s going that quickly
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
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on ‎24-07-2018 08:57

on ‎24-07-2018 08:57

Hi @Barbie28, it'd be fantastic if you could let us know what new info you get on this from Customer Service if you contact them. This might help someone else in the same situation later on slight_smile

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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